PRIVACY POLICY

COLLECTION OF YOUR INFORMATION 

Parampara collects, processes, and retains information about you when you visit our Apps. You may choose to provide us with information, such as your email address, company information, street address, telephone number, or other information, to access protected information on our site or so we can follow up with you after your visit. Personal Information may include, but is not limited to:

• i. Your name
• ii. Email addresses
• iii. Telephone numbers
• iv. Country, City and State

REGISTRATION

Parampara keeps track of your information to offer you the best possible experience. You have to provide an email address during registration (sign-up). Post this registration, we will be able to access your account every time you visit the site as long as you are logged in as a user. Thecustomer also has to provide other Personal Information (instance -phone number, email, billing and shipping addresses) before completing the first purchase.

How we use your information

Any of the information we collect from you may be used in one of the following ways: i. To make the experience better for prospective customers: Your information helps us to more effectively respond to your requests and queries.ii. To send periodic emails: Subject to your prior approval, we may use the information you share with us, to communicate with you through emails, text messages and calls, in order to provide our product or service related information and/or for promotional and marketing purposes.

DISTRIBUTION OF INFORMATION

INFORMATION DISCLOSURE

Parampara Does not share, sell, rent, or trade personal information collected through its site with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy.

i. We may disclose your Personal Information as we believe to be necessary or appropriate:

• a) under applicable law, including laws outside your country of residence;
• b) to comply with legal process;
• c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence, for national security and/or law enforcement purposes;
• d) to enforce our terms and conditions; and
• e) to allow us to pursue available remedies or limit the damages that we may sustain.

ii. Additionally, in the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the Personal Information which we have collected to the relevant third party.iii. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when:

• a) permitted or required by law; or,
• b) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,
• c) Investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

If Parampara goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information collected through our website(s) may be among the assets transferred. A notice will appear on our Apps(s) for 30 days after any such change in ownership or control of your personal information.

DATA STORAGE

We may transfer your information from our site to other databases and store it on the Parampara Apps or other supplier systems. We ensure appropriate security controls while storing data on our or our suppliers’ systems.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, business partners, affiliates/subsidiaries, clients, vendors and other third-party providers (who have agreed to keep information secure and confidential) have access to this information.

RETENTION AND DISPOSAL

Personal information shall be retained only as long as necessary for the fulfillment of the stated purposes and shall be disposed thereafter. We will retain your information for as long as your account is active or as needed to provide you services. If you wish that we no longer use your information to provide you services please contact us. We will respond to your request within 30 days of receipt of the request. However, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

YOUR CONSENT

Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child. Please note, in case you choose to not provide us with the consent or withdraw the consent at any given point of time, we shall not be able to provision the services as listed in this policy.

CHANGES TO THE PRIVACY POLICY

From time to time we may update this Privacy Policy without any prior notice. Your continued subscription to our Services constitutes an acceptance of the then-current Privacy Policy and Terms and Conditions so we encourage you to visit this page periodically to review any changes.

SHIPPING POLICY

We aim to deliver products in excellent condition and at the earliest possible. Shipping charges are payable only if the order value is below the minimal mentioned amount. If the order is cancelled before dispatch, lost in transit or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges. If you cancel part of the order, shipping charges will not be refunded. If you return an order delivered to you, the original shipping charges will not be refunded.

How long does it take for an Order to be Delivered to me?

We deliver most of our orders within 5-7 business days for Within India and for Abroad 10-15 business days from the date of order.

How are the orders placed on Parampara.online Delivered to me?

All orders placed on parampara.online are dispatched through our courier partners.

Short Delivery/Product Not Received

In case the customer does not receive a complete order/receive less items than ordered, he/she needs to share the images of the same along with the invoice to the customer care email id mentioned. We will take up to 10 days’ time to inspect the gap and take action accordingly. Once the issue is identified, we will either refund the amount or ship the product.

Please Note:The delivery timeframe mentioned is an estimate, actual delivery time depends upon the availability of the product, address where the order needs to be delivered and any other circumstances that might affect delivery. You can rest assured that you are completely protected as a shopper at parampara.online. You always have a choice to cancel your order due to shipment delay beyond the estimated delivery time by contacting us for online orders at ecommerceparampara@gmail.com.

RETURNS

We hope that you never have to return a product. At the same time, we would be there to help you if you do.

The order was damaged when received

We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond our control, the items delivered might get damaged in transit. We would be more than happy to replace or cancel your order under such circumstances. Under the return policy, the customer has to notify us about the damage within 24 hours of receiving the order. Please email the details to us regarding the damaged online orders at ecommerceparampara@gmail.com.

Incorrect items received

In case you receive items that are different from the ones you ordered, we will ship the required items to you once we receive the incorrect ones sent to you (please read Return Policy mentioned below for further clarification). Please email the details to us regarding the incorrect items received: online orders at ecommerceparampara@gmail.com.

Return Policy

Once the customer has decided that certain items/or entire order needs to be returned, the customer has to follow the process mentioned below:

Notify us about the return within 24 hours of receiving the order. Any delay caused might lead to the cancellation of the whole process. You need to mail the details (product photographs of the faulty/wrong items received, Invoice and the Package in which you received the products) for online orders at ecommerceparampara@gmail.com.

Once you get a confirmation from our side that the items can be exchanged or delivered, you will have to courier those to us (in case of wrong item received) as well. Once we receive the items, we will ship the products and also refund the money you spent on the courier.

CANCELLATION POLICY

Cancellation by Us

While, we try to ship out every order that has been successfully placed with us, there are some situations in which we may have to cancel orders. We will inform about the cancellation within 2 working days of receiving the order. Some of the situations that may result in your order being cancelled include (but not limited to):

• Product No Longer Available With us or Temporarily Out of Stock
• Inaccuracies Or Errors In Product Or Pricing Or Promotion Information
• Inaccurate Or Insufficient Address

Non Serviceable Locations

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as possible.

Cancellations by the Customer

In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you. We will not be able to cancel those orders that have already been processed and shipped out by us.